Important Concur Travel and Expense Project Update (From Daily Digest)

Dear Campus Community,

We are providing you with an important update regarding the Concur Travel and Expense project.  The members of the project team have been working hard over the last year to ensure the new travel system is customer friendly, intuitive, efficient, and stable.  There has also been extensive work with Key Travel, our new travel management company, to ensure the level of customer service experience delivered to UConn travelers is of high quality.  A pilot program for Concur was launched on October 15, 2019 for seven different areas across our Storrs and Regional campuses.  The objective of this pilot was to garner feedback from actual travel program users and then incorporate their feedback into the system prior to rolling out Concur to the campus community.

Since the pilot go-live, we have received a lot of helpful, concise, and constructive feedback from our dedicated pilot participants, as well as from leaders throughout the campus.  This feedback included suggestions for extending the adoption period of our new program ahead of University-wide go-live.  This recommended extension will allow for additional training sessions and formats, as well as, open forums to address questions from the campus community as we trend toward go-live.

After listening to and considering the received feedback, which has now been incorporated into a revised project plan, it has been decided to have a phased roll out of Concur, with the final roll out planned for  March 10, 2020.  This timing better aligns with the academic calendar, and the time demands of faculty and support units.

Prior to the final rollout, divisions including University Business Services (UBS), Controller, Budget & Institutional Research, Public Safety, Human Resources, Facilities Operations, and University Planning, Design, and Construction (UPDC), will join the current pilot participants as early adopters of this system on January 22, 2020. Please be on the lookout for additional communications regarding trainings, town halls, and open labs to support the University faculty and staff during this transition. If you have any questions, please email

We thank you for your feedback and continued support as the University deploys this exciting new Travel Program!

Matt Larson, Charlie Eaton, and Ngozi Taffe

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